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Q: Do the tickets show a price? |
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A: The large majority of net fare tickets show no amounts other than the taxes collected.
However, a very few airlines require tickets to show the published fare for the
fare basis used. The price paid by your client is always lower then the amount shown. |
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Q: Can my client contact SkyLink and obtain a price quote? |
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A: No. Skylink deals exclusively with Travel Agents |
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Q: Can my client access the reservation through the Web once he has the ticket
and see the transaction details? |
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A: No. Skylinks bars client access to the reservation. The only way to get detains
is through the Travel Agency although flight reconfirmation and times may be obtained
through the airline reservations office. |
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Q: Can I have tickets issued on Saturdays? |
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A: Yes. Our office is open for support and for ticketing on Saturdays between 10:00
am and 5:00 pm EST. However only e-tickets will be released on Saturday. |
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Q: How do I start working with SkyLink? |
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A: If it is the first time you deal with SkyLink please press the “WELCOME DESK”
option after the telephone prompt and a special agent will guide you through all
the steps to work with SkyLink, create your profile and introduce you to our website. |
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Q: Can I pay by Check? |
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A: Yes. Agency checks are accepted |
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Q: Can I pay by Credit Card? |
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A: Yes. Most airlines accept credit cards for payment of net fares. However AC (Trans-border),
AF, AZ, BA, DL (India/Nigeria), IB, KU, LH (Nigeria/Ghana), PK, TP & US require
cash payment. |
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Q: Do I have limits on my mark-up? |
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A: The following mark-up ceilings/caps on credit card transactions have been imposed
by the airlines: FI – Business: $300/Coach: $150, LH - Oct 29-May 24: 35% of Net/May
25-Sep 30: 25% of Net, OK: $200, LX: 30% of Net, ALL other airlines: 25% of Net.
Any amount above these caps needs to be charged on SkyLink’s Merchant using a separate
MCO. |
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Q: If the airline does not accept credit cards can I accept my client’s credit
card to pay SkyLink? |
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A: Yes. However, SkyLink charges 4% for usage of its Merchant services. |
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Q: What documentation is required for Credit Card payment? |
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A: Credit card Authorization signed by the passenger plus pro of of identity or
web approval at: https://www.skylinkus.com/forms.aspx |
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Q: Can I use a third party Credit Card? |
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A: No. The Credit Card holder must be in the traveling party. |
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Q: Can I use my own Credit card to pay for my client? |
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A: No. The Credit Card holder must be in the traveling party. |
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Q: Where do I fax the Authorization form? |
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A: Fax the documents to Skylink issuing regional office. |
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Q: When do I get my commission check? |
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A: Commissions are paid on Thursday of the following week. |
| Q: Are the tickets restricted? |
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A: Yes. All tickets are restricted and carry a cancellation fee. Some may be non
refundable. Make sure you consult the rules associated with each rate before committing
to a transaction. |
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Q: Is there a penalty if I need to change a ticket? |
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A: In all cases there will be a service charge of $25 USD once tickets are returned.
Additional change penalties depend on each individual carrier, booking class and
destination. Check the rules associated with the fare you are buying. |
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Q: Do my clients need to follow special check-in rules? |
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A: No. Your clients shall keep in mind that airlines require a minimum of one (1)
hour before departure for domestic check-in and at least two (2) hours for international
check-in. |
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Q: Do my clients have luggage limitations? |
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A: Yes. Most airlines limit the number of pieces to two (2) checked and one (1)
carry-on. The checked pieces may not exceed 62 linear inches, total of Length +
Height + Width, or 50 pounds in weight and the carry-on is limited to 9" x 14" x
22" (maximum 45 linear inches) or 40 pounds in weight. Airlines have the right to
impose further restrictions. Please check with airline before counseling your passengers. |